VPTSG Solutions

Delivering Strategically Designed Reliable Solutions

By partnering with NEC, Do IT Smarter, Windstream, CyberPower & Network Fleet, VPTSG is
on the leading edge of the latest in voice & data products and services. We are truly your
One Source ∫ Total Solution Company.

Here is a list of just a few of the services that we provide:

• Business Communication Systems
• Voice Messaging & Processing
• Unified Messaging
• Rich Presence/Call Logging/Desk to Desk Chat
• Voice Over (VoIP)
• Call Center Solutions (ACD)
• Call Recording
• Disaster Recovery
• Help Desk Services
• GPS Tracking for Fleet Vehicles

Voice Over IP (VoIP)
VoIP serves the needs of entrepreneurs and enterprises alike, by delivering powerful features
such as improved call quality, valuable disaster recovery tools and applications designed
specifically for telecommuters and remote workers.

SATISFACTION GUARANTEED
Our Customer Service Agreement (CSA) offers many benefits that are structured to protect you and your business from any major communications failure. Our CSA agreement also includes any training needed to successfully operate your new telecommunication system. Each year, you will be given
the opportunity to extend your CSA agreement.

VPTSG's CUSTOMER SERVICE GUARANTEE
• Factory trained technicians, remote diagnostics via IP connection, $1 million in large spare parts inventory, 24/7 coverage and guaranteed response time have become standards for any reputable communications company
• VoicePro/The Sater Group raises the bar
• 5-YEAR WARRANTY AVAILABLE ON NEC SYSTEMS
• MONEY BACK RESPONSE TIME GUARANTEE
• UNLIMITED USER/ADMINISTRATIVE TRAINING

TRAINING – How it works
Prior to Installation:
• VoicePro/The Sater Group Customer Service Representative contacts you to
discuss training services
• Together you will create an exciting learning experience customized to your staff
• Training consists of classes at your facility of approximately 10 employees sharing
similar job duties or using the same model of phone
• System functions will be thoroughly discussed and activation of various features
will be demonstrated
• Time permitting, each staff member will have a "hands-on" experience

ON-GOING TRAINING
• Your CSR is always available to provide additional assistance
• There is no additional cost, as long as you are covered by VoicePro/The Sater Group's Support Agreement
• Training Support is included Free of Charge for One Full Year!